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terms of

Service

This page sets out the legal terms and conditions (“Terms & Conditions”) under which VISCO LIEBEN LLC and/or “Jumarie From The Heart” (which is our Trademarked Brand Name) in your territory of residence sell any of the products (“Products”) listed on this website (“Website”) to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.

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YOUR ORDER

By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email
confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).

Please note that neither completion of the online checkout process nor our confirmatory email constitutes our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you.

You can review the orders you have placed and their current status at any time by emailing us at style@jumariefromtheheart.com.

If we cannot supply you with the Products you ordered for whatever reason, including for example where you have placed a bulk order for 15 or more items of the same product, we will not process your order and will inform you of this. If you have already paid for the Products, we will provide you with a full refund as soon as reasonably possible. We accept payments online using Visa and MasterCard credit/debit card in any international recognized currency.

DELIVERY / COLLECTION

We can only process orders for delivery or collection within countries in which we are permitted to sell the Products. You may opt for the Products to either be delivered to your address or to an officially registered delivery address of your choice.

If you opt for delivery, please note that delivery charges and timescales vary depending on the country of delivery of the Products ordered, the service you select and the delivery address.

If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date.

If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re delivery. The Products will only be left with a third party (such as building caretaker or a maid) with your express authority.

All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you w hen they are delivered to the delivery address specified in your order (as appropriate). Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control ( e.g., material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

PROMOTIONAL OFFERS

From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time limited, and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.

PROMOTION CODES

Promotion Codes are non transferable, and no cash alternative will be provided. Promotion Codes cannot be used in conjunction with any other promotions or offers and must be redeemed by the expiry date. We reserve the right to amend or terminate a promotion at any time and without notice.

BUY 1 GET 1 FREE / BUY 2 GET 1 FREE / BUY 3 GET 1 FREE

  • The lowest priced item is free.
  • In the event any of the items within the buy and get free offer are returned the customer must also return any free items received.
  • Buy 1 Get 1 Free promotion is applied once 2 relevant products have been added to cart the cheapest will be free.
  • Buy 2 Get 1 Free promotion is applied once 3 relevant products have been added to cart the cheapest will be free.
  • Buy 3 Get 1 Free promotion is applied once 4 relevant products have been added to cart the cheapest will be free.

STORAGE FEES

Customers who wish to keep their paid online product(s) in our home furnishing warehouse before dispatch are required to adhere to the following guidelines:

  • The first 30 days of storage from the date of purchase is a Free Storage Period.
  • Following the expiry of the free storage period, the customer shall pay to VISCO LIEBEN LLC a storage fee of KD 10 / SAR 130 / AED 130 / USD 35 per week.
  • The maximum storage period is 12 months. After this time the order will be cancelled and the original value of purchased items will be refunded, excluding the storage fee.
  • Prior to the expiry of the Free Storage Period a customer care agent will be in contact to discuss storage requirements and arrange payment of the Storage Fee. Delivery will not be completed until the storage fee is paid.
  • By purchasing your product online, you agree to the terms and conditions of our storage service.
  • In the case of order cancellation by the customer, storage fees are non refundable.

The storage option is available for our customers’ convenience and only applies to customers that have agreed to have their products delivered after the 30 days’ time limit.

All rights reserved. No parts of the Artwork or Designs or Photos may be reproduced, distributed, or transmitted in any form, or by any means, including photocopies, recording or other electronic methods, without the prior written permission from the Artist in Person. None of the mentioned products or works may be used for any commercial purpose other than agreed in writing.
Trademarked - Jumarie From The Heart ®
South Africa and the United States of America
Registration Number: 2021 / 870483 / 07
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